On a recent overnight stay in a Premier guest room ($335 plus tax, during the Christmas Holiday season), service standards just weren’t up to those of other 5-star hotels in Toronto and beyond: “turn-down service” overlooked dirty dishes and towels; front desk staff were clueless on at least 3 occasions; heated bathroom floor was unable to heat; wall-controlled bedroom thermostat was dysfunctional (maintenance subsequently repaired it but everyone failed to mention that the in-room iPad tablet also controls heating/cooling); mediocre, overpriced breakfast ($19+) at Bosk; no reserved seating in the lobby for hotel guests not currently eating/drinking; in short, not a luxury experience. Typical Toronto. We are just too laid-back to ever be truly luxurious, right? This is one of the downtown highrises that experienced panes of glass falling off the side of the building shortly after being built.
What does impress is the property itself: contemporary atmosphere, Asian-inspired décor, excellent amenities (private poolside indoor cabanas, extensive health club (http://www.shangri-la.com/toronto/shangrila/health-leisure/health-club/), guestroom beds and baths, complimentary shoe shine, and good-quality afternoon tea in the Lobby Lounge). In addition, Miraj Hammam Spa and Momofuku restaurants (Noodle Bar, Daisho, and Shoto) are recommended experiences, whether or not you are a hotel guest.